Over 13 years of experience in Information Technology specializing in ECM/BPM (Enterprise Content and Business Process Management) architecture, design and implementations. Experience includes but not limited to, installation and maintenance  of Filenet ECM/BPM systems enterprise wide, establishing Enterprise ECM/BPM strategy, Compliance solutions, ECM alignment with Enterprise Architecture, Process Automation and Process Reengineering, leading, architecting and implementation of enterprise level scalable ECM/BPM solutions. Provided ECM/BPM services to clients among fortune 500s companies in Finance, Insurance and Aerospace industry.

 

Expertise:

Enterprise Content Management, Business Process Management, Records Management, Process Automation and Improvements, ECM/BPM alignment with Enterprise Architecture, Product evaluation and assessment.
Technologies: FileNet ECM, BPM and Compliance Suite (Panagon and P8 3.x, 4.x), Pega, Kofax, SOA, J2EE, .Net

Strong  experience on SharePoint and related technologies

Experience with Microsoft Office SharePoint Server 2007 (Setup, Configuration, Customization & Development) on Windows Server 2003/2008 and SQL Server 2005/2008

 

Industry Products:
 

Windows NT/2K, Oracle 8i/9i/11i, Sybase, MS-Access, JAVA, J2EE, EJB, JSF, spring, hibernate  BEA Web logic Server 8.1, Websphere 6.0,6.1, C, VC++, ASP , ASP .NET 3.5, 4.0, C#, IIS 5.0,6.0,7.0 HTML, VB 6.0, VB Script, Java Script, XML

 

 

Verticals

 

·                      Banking & Finance (Consumer Loan Straight Through Processing, Accounts Payable, COE, Investment
       Processing)

·                      Insurance (Wholesale Insurance Services, Discrepancy Process Reengineering, Claims Processing)

·                      Healthcare (Content, Records and Process Management, Benefits Administration)

·                      State Governments (Benefits Administration, Foster Care Licensing, Authorization Management, Nursing
       Homes Management, Labor Dockets Management)

·                      Manufacturing (Retiree Benefits Administration)

·                      Dealership (Business Process Reengineering)

 

 

 

 

 

 

 

 

 

 Horizontals:

 

·                      Enterprise Content Management

·                      Enterprise Records Management

·                      Business Process Management

·                      Business Process Reengineering

·                      Data Warehousing

·                      Offshore Processing Centers

·                      Shared Resource Centers

 

 

 

 

FileNet Products & Services:

 

FileNet P8 2.x.x, 3.x.x /4.0/4.5.1  , IBM CMIS, Filenet Records Manager 3.5/4.0/5, Case Manager 4.5/5.0, Datacap, Process Analyzer, e-Forms 5.0, Panagon EProcess 5.1, FileNet Panagon Image Services 3.5/3.6/3.6 ESE/4.0, FileNet Panagon Visual Workflow 4.2, Panagon Capture Professional 4.0/4.5, Kofax, OCR,FileNet Panagon Web services 3.2/Open Client and IDM Desktop 3.2/3.3, P8 4.xx, 4.5.x, 5.0,5.1

Summary of Certification / Training

 

 

Datacap	IBM Datacap Taskmaster Capture 8.1: Configuration and Implementation F168 IBM Datacap Taskmaster 8.1: Administration (F187)
Case Manager	Case manager Specialists 5.1 IBM Case Manager 5.1: User Interface Development (F080) IBM Case Manager 5.1: Build, Deploy, and Monitor a Solution (F185) IBM Case Manager V5.2 Product Implementation and Maintenance Training (PIT/PMT) (220246)   IBM FileNet Content Manager and IBM Case Foundation V5.2 Product Implementation and Maintenance Training (PIT/PMT) (220234)
Filenet P8	Filenet Certified P84  Solution Architect Filenet Certified P84 CM/BPM Administrator Filenet Certified P84  CM/BPM Developer Filenet Certified P8 Solution architect Filenet P8 Certified CM Administrators Filenet P8 Certified CM and BMP Developer Filenet P8 Certified BMP Administrator Filenet Certified Image Service Administrator Filenet Certified Eprocess Developer Filenet Certified Professional for Panagon (FCP)

 

MCTS - Microsoft Office SharePoint Server 2007. (70-630)

Sun Certified Programmer for Java 2 Platform   

 

April ’ 13 to till date

Employer              :- Infosys Ltd.

Client                            :- Confidential

Project              :- Ticketing System and Policy portal (Part of ECM Migration)

Role                            :- Principal Architect

 

Responsibilities :- ECM Migartion is strategic move to migrate all Lotus notes, documentum and other document management and workflow database within bank to one single platform IBM Filenet P8. There are total 54 applications and Ticketing system and Policy portal are one of them

 

Porjects :-

Ticketing System

Ticketing system/application which consolidates three different workflow systems within bank to one single unified platform using IBM Case Manager. It provides extensive customized Case manager user interface using iWidgets to accommodate various user interface requirements. Reporting is done using IBM Cognos.
 

Policy-portal :- The Policy portal tool gives global access and transparency for all fundamentals, principles and policies. As a part of the ECM migration project, Policy Portal is be migrated from the legacy ‘disinvest’ Documentum solution to the strategic document management solution of IBM Filenet. Policy portal uses customized IBM  Content Navigator interface for document management need and customized IBM Case Manager interface for workflow management.

Technology Used

 

·                      IBM Datacap 8.1

·                      IBM Filenet P8 5.1

·                      IBM Forms

·                      IBM Content Navigator 2.0/2.0.1

·                      IBM Case Analyzer

·                      IBM Case Manager 5.1.1 /5.2

·                      IBM Content Collector

·                      IBM Cognos

 

 

 

 

 

Oct’ 12 to April’ 13

Client:- WellsFargo

Project:- ICMP

Role:- Sr. Filenet Consultant/Architect
 

Responsibilities :- As filenet expert Assisting development team on filenet implementation which includes installation, configuration and implementing P8 best practices – security, metadata design (object stores, document class definitions, folder, property templates), workflow design/process definition.

 

The Integrated Content Management Platform (ICMP)  is a custom built web solution which provides the document management capabilities to the various team within the Wells Fargo for the mortgage related documents. Teams can access documents based on their role/access.

 

Technology Used

·                      Filenet Image Service 4.0, 4.1,4.2

·                      Capture Professional 5.2

·                      IBM Datacap 8.0

·                      IBM Case Manager 5.0/5.1

·                      P8 5.1

·                      ICC 4.1

 

 

 

Oct’11 to Oct’12

Client:- UnitedHealth Group
Project:- IRIS
Role:- Filenet Architect
 

Responsibilities : Project oversight for projects’ architecture, design, development and implementation.Issued best practices standards for content object models and Content Engine document class, folder and custom object implementation; process design and improvement; analytics and reporting; system administration performance monitoring and troubleshooting.

 

The Integrated Rx Information System (IRIS) is a customized IBM case manager solution attached to Filenet repository for imaging and process automation purpose. The prescription orders are captured using Rightfax and dataap on front end and deposited into filenet repository. Case is created for each order based on the type of the order and appropriate workflow process is launched. User accesses the document and document information from P8. The authentication is done using Single sing on. Images are stored into Filenet Image Service 4.2 and they are federated into P8 repository using Content Federation.

 

Technology Used

·                      IBM Filenet P8   5.0

·                      ICC

·                      IBM Case Manager 

·                      IBM Datacap 8.0.1

·                      Rightfax 9.1

 

 

Sept’10 to till Oct’11
Client:- Los Angeles Department of water and power
Project:- Enterprise Records Management
Role:- Filenet Architect / Sr. Developer

 

Responsibilities : Project oversight for projects’ architecture, design, development and implementation. Requirement gathering, defining uses cases, holding daily meetings (Scrum leader).

 

This project was design to automate the Low Income Discount Process for LA department for Water and Electric meters using filenet’s business process framework. The hand written applications were scanned into the system using custom capture professional application, which uses the ADR (OCR and ICR) capability to recognize the customer information and index the document. Once customer information is currently identified and entered into the system, work item is created and processed through the workflow. Application with an expectation falls into the queue for manual correction. A successful application processes through the workflow and centralized mainframe database is updated as well as customer facing  Siebel portal is updated (integration done over the web-services). Customer is updated on every stage of the workflow. Responsible for designing, architecting, working with vendor for support and various issues and leading project from technical front.

 

Technology used:-

·                      Capture professional 5.2

·                      IBM Filenet Content Engine 4.5

·                      IBM Filenet Process Engine 4.5

·                      Filenet IS 4.1

·                      Java/J2ee/Webservices/JavaScript

·                      VbScript

·                      Siebel Webservices

·                      Windows 2003, 2008.

 

 

 

Nov’ 09 to Sept’10
Client: MedImpact, Location : San Diego

Role:- Sr. Developer and Administrator

Responsibilities : Filenet Administration which includes installation, deployment, upgrades and troubleshooting of filenet related products.

 

 

MedImpact is one of the nation's leading pharmacy benefit managers (PBM), serving the prescription needs of more than 32 million Americans. In 2008, MedImpact managed more than 118 million prescriptions through its nationwide network of more than 64,000 participating pharmacies. 

A Web based product designed to automate Prior Authorization system where incoming fax (MRF) are received by RightFax server and injected into enterprise Kofax system for parsing and Indexing (Manual process). Once MRF are correctly being correctly indexed, they are imported into ECM system (Filenet P8 3.5) using Fax import utility. Once the MRF is imported into ECM system, appropriate workflow is being launched based on indexing and this MRF is being processed. Most of the activities and process of Prior Authorization is being automated such as validating patience information, eligibility requirement etc (against legacy database).At the final stage Prior Authorization form is created (using Filenet Eform) and presented to user for the approval, user can take various actions such as approve, reject, send communication, suggest different medicine, do medicine search etc. The appropriate workflow is being launched based on user action and processed further and notification is sent to physician using Right fax outbound service.  MRF data is saved in Filenet database for future reference (Records Management purpose).

Primary responsibilities were to Administrate filenet environment, Working with IBM support .

 

Technology Used

RightFax Server for handling Inbound and Outbound fax

Kofax for Scanning, Indexing document

Filenet P8 Content Engine for storing documents

Filenet P8 Process Engine to automate PA process

Filenet P8 eForm for User Interface

Filenet P8 Process Analyzer for Reporting

Filenet P8 BPF 3.5 for Case management front end.

Programming language Java,JSP, SQL server

 

 

Sept’08  to Nov’09
Client: Key Bank, Location : Albany/Cleveland
 

Role:- Filenet Enterprise Architect

Worked as FileNet P8 Sr. Architect/System Aarchitect  and primary task is to migrate Filenet P8 enterprise environment from version 3.5 to 4.5. This includes working with 11 different Filenet project teams and understanding the Filenet implementation and estimating the changes and impact on projects when moved to 4.5 platform. Also involved in

1.      installation of Filenet 4.5 environment at Enterprise level,

2.      Evaluating performance of backward compatibility layer (from 4.5 to 3.5),

3.      Evaluating the performance of variety Search engine on 4.5

4.      Evaluating the Client connectivity approach for 4.5 (EJB transport Vs. web Services)

5.      Working with IBM Filenet group on production data migration approach (dump and load).

6.      Writing POC application using on 3.5 platform and migrating that application on 4.5 and there by establishing the best migration approach for live application.

7.      Conducting developer and end users training for Filenet 4.5 platform includes, Content Engine, Business Process Manager, Content Engine API, BPM API, Workplace customization API, Process Analyzer , Process Simulator.

8.      Designing and writing API layers for Filenet content engine and process engine APIs for 4.5 which gives the simplified pure java interfaces to development team and saved almost 60 % development affords. Also involved in

 

March ‘2007  till Sept’08
Client: Wells Fargo, Location : Minneapolis, MN
Role:- Filenet P8 Architect (For Records Manager)

Worked as FileNet P8 Architect and responsibilities included , installation , designing and implementing Records Management system  to automate maintenance and destruction of millions of records nationwide by leveraging/customizing FileNet Workplace  and FileNet P8 BPM/ECM 3.5 architecture . Participated in requirement gathering, analysis and design. Training Filenet team on Records Management and Filenet workplace API and developed training content. Prepared technical  design documents and deployment documents. Participated in functional point estimation of CRMS project. Executed the project successfully  din  timely manner (implementing scrum ).

 

April’06 to March ’07,
Client :- Key bank, Location:- NY

Role:- Filenet P8 Architect

Worked as  FileNet P8 Arhitect  and was part of Filenet COE team for Key Bank, New York.  Being part of Filenet Center Of Excellence team major role was to deploy /support Filenet platform and establish best practices for Filenet implementation enterprise wide. As part of COE team, authored several documents like Filenet best practices documents, Filenet Naming standards and conventions, Filenet deployment strategy document. Conducted Filenet training workshops for developers and users for filenet products, created Filenet developer blog site,  Designed and developed common Filenet reusable components like Generic database connector (component integrator component to connect, query, and update any RDBMS with connection pooling), generic Web service component, generic session handler etc. Also being Filenet Architect supported six Filenet projects viz. CMW (Case management and Workflow for fraud protection), Business Banking and Credit (Automation of traditional and express Loan processing). Key View Deluxe (Loan pre-processing automation),IDM (Identity Management ). Also participated in Enterprise wide Case Management System, helped in designing case types, defining workflow, customization of UI for BPF.

Nov ‘05  to March ’06
Client: Genpact, Location : Orange County, CA

 

Worked as Filenet  Sr. Consultant for CSP (Configurable Step Processor) at MITS for Genpac (GE BPO Division). The purpose of CSP to provide a generic configurable step processor interface based on filenet WAT toolkit (BPF competitor)  . CSP supports Filenet java viewer (Deja Viewer) and provides additional Image split functionality.  Author detailed design specification and draft implementation plan.

March ’05 to Nov’05
Client : Genpact, Location :- Orange County, CA
 

Worked as Sr. consultant  at MITS   for Process Finder Tool. As Sr. consultant authored and designed Filenet Process Finder tool , search temp[late for process engine based on WAT toolkit. The purpose of Process finder tool was to provide search functionality for process engine same as to search template for content engine. Process Finder tool also integrates with Filenet tracker.

Aug ’04 to March’05
Client :- Bank Of Montreal , Location : Toranto, CA

Worked as Sr. Consultant as part of FileNet professional services team, for Bank of Montreal, Canada. The purpose of this project was to upgrade and automation of the several business processes in the Investor line Business using Filenet p8 platform and Business Process Framework(3.5). The existed FileNet system processes included are New Accounts, Transfers, Change Accounts, F/X, Document Requests, Deregistration, RSP, Swaps, Client Services and Securities Handling. These processes have been consolidated into 12 new case types, each with its own unique set of properties and workflow steps.

April ’04 to Aug’04
Client :- State Government of Georgia, Location : Atlanta, GA
 

Sr. FileNet Consultant for Integrated claim management system initiative at State Government of Georgia (through HCL) ICMS was Workers Compensation Claims Management System designed to replace the existing system, which was  on IBM  COBOL, this project was  divided into 4 phases for delivery management. The new solution will enable SBWC staff to perform all duties associated with claims management, alternative dispute resolution, trial, appeals, settlements,  rehabilitation, managed care, licensure and quality assurance using workstations on each desk networked through an agency-wide LAN and the internet.

April ’03 to April ’04
Client :- GE MMS, Location, Mumbai, London
 

System Architect for Lifecycle Management Suite (LMS) Post Closing Application at Nisys, Indianapolis. The LMS Post Closing Application revolutionizes the way consumer lenders do business by automating the entire business process of reviewing a closed loan for both retail and wholesale channels. Once the loan application is injected into LMS it requires a human review of only those loans where an exception exists, and clean loans pass straight through. This eliminates manually reviewing of clean loan files, which typically represents 50% or more closed loans. This represents a significant return on investments for lenders by delivering the following benefits.

Aug ’02 to April ’03
Client :- GE MMS, Location , Mumbai
 

FileNet P8 Architect for Filenet Archangel - Document Migration for GE European Equipment Finance Pvt. Ltd. The Archangel project is a part of programmed initiative of GE European Equipment Finance (GE EEF) and is an enabling project for Front End Architecture and Contact Centers. This implementation aims at providing a central ECM to enhance the efficiency for GE EEF document focused business processes. It addresses the need of a uniform document management system through out the UK business of GE EEF. Presently there 9 Different document management systems used in GE –MMF the aim of this project is to migrate Documents from Documentum 4i repository to Filenet P8 repository.

Jan 01 to Aug ’02
Client : HPFO, Location :- Bangalore, Geneva, Germany
 

Senior Filenet Developer and Module lead at Hewlett Packard Financial for Standard Workflow Application for invoice Navigation.  SWAN is the product supporting the worldwide standard workflow process for vendor payable expense invoices in Hewlett Packard (Implemented in USA, France, Germany, Belgium, Sweden and Singapore).The functional flow of application is, after scanning the invoice, a work object is injected into an automated process which consist of a sequence of Robots (An automatic user, Passive Work Performance class). When a Robot fails due to a lack of information or discovers an error the invoice falls out to an interactive. After initial data entry, perfect invoices loads to SAP without any further user interaction. Once Invoice is paid, SWAN keeps the scanned image and builds an archive file, which contains major information about the invoice process.

March ’1999 to Jan ’01
Client :- State of Missouri, Location:- Mumbai, MO
 

Filenet Developer for Case Management & Consumer Quality System for Department of Public Service Commission, for State of Missouri.  The MPSC system has been divided into two module viz., CQS and CMS. The Case Management System (CMS) deals with case filings related to different utility services like Gas, Electric, Telephone and other basic utilities. The Consumer Quality System receives complaints, Inquiries and incident reports which are captured and responded. The task is to track common Complaint/Inquiry processing such as Intake, Assigning, and Transmitting & Documenting Activities. The Case Management System takes care of handling Commission and Appeal cases filed by Utility companies.  Also, tariff documents are submitted by utility companies and the tariff documents are scrutinized & reviewed by MPSC. The system includes a detailed workflow where each captured e-document is routed and accessed by the internal staff.